Please visit the privacy statement on our web site.
Yes, once you receive your account number you can use your account right away.
Online applications must successfully complete the identity verification process provided by Equifax Canada, Inc. You must then click on the activation link that was emailed to start using your account.
In order to meet regulatory requirements to open an HPIbet account we are required to ask for personal information. Our online application uses an identity verification process provided by Equifax Canada, Inc. This process compares the information you provide to information in your credit report in order to validate your identity and no other. This process will not impact your credit rating or credit file in any way. Should the information you provide not be verified online, please be assured that this is not a reflection of your credit rating but may simply be due to the fact that your consumer report file is incomplete or out of date. If our identify verification process is unable to verify your provided information then you are welcome to print your completed application and submit it via mail.
All information submitted via this online application is fully encrypted and secure
To sign up for an HPIbet account you must be a Canadian resident, 18 years of age (19 in BC).
Your HPIbet account is protected by a unique username, password, pin number, and call-in verbal password. We take the security of your personal information very seriously and will do our utmost to protect your HPIbet account.
Creating a unique username and password will add an extra layer of security to your HPIbet account. A username must contain a minimum of 6 alphanumeric characters, must start and end with a letter or number. Your password must contain at least 6 characters and must contain at least one number and letter.
Yes, you can add any of the available social networking login types to your HPIbet profile. If you have a Facebook, Google Plus, Microsoft or Twitter account you can link the two accounts together. Sign into your HPI account - Click View Profile - Social Networks, and select your desired social network. You will need to follow the prompts on screen that the respective social network ask you to before account linking is complete.
Note: You will still need to enter you HPIbet pin number for each session once you’re logged into your HPIbet account.
HPIbet is a secure site, built with controls to protect the privacy of your personal information and the integrity of your wagering activities. All HPIbet wagering transactions are handled by Woodbine Entertainment Group’s wagering systems and are protected using SSL SHA -2 encryption.
There are multiple methods to cancel wagers depending on how they were placed.
HPIbet representatives will be able to assist you with any question you may have. Call us toll free at 1-888-675-8886 or locally at (416) 675-8886
If you attempt to place a bet for a race no longer available for wagering, the system will display one of several possible error messages to you indicating that your wager could not be accepted.
Yes. HPIbet displays up to your last 60 days of wagers made online.
You can place a wager as soon as the tote system has opened the race card for wagering. Typically this will be half an hour before post time of the first race in a card. The tracks that you can wager on will be listed on the HPIbet track selection panel. This list will vary based on what races are running on a given day. On occasion, advance day wagering will be available for selected special races. Advance day wagering will be indicated with the code "(ADV)" appended to the track name.
Yes, you can share a computer. However each person must use their own HPI account and must have logged into HPIbet using their account credentials.
HPI representatives CANNOT place wagers for customers, as per the HPIbet Terms and Conditions. However, HPIbet representatives can teach you how to place a bet. Please call the HPIbet Support Centre at 1-888-675-8886 or 416-675-8886.
Yes. To make an online deposit into your HPIbet account via the HPIbet site, simply sign into your HPIbet account select - MY HPIbet - Deposit/Withdraw. From here you can select between Credit Card, Interac Online, PayPal and Loadhub funding option. TIP: You can also get to our funding page by clicking the green dollar bill symbol located next to your balance.
Yes. HPIbet displays up to your last 60 days of transactions made online.
HPIbet is a secure application, built with many controls to protect the privacy of your personal information and the integrity of your deposits. While using HPIbet all of your activities are encrypted and protected using SSL SHA -2 encryption.
Follow the directions provided by the error message. In some cases you may need to contact the HPIbet Support Centre for assistance in completing or confirming a transaction. The HPIbet Support Centre can be reached by phone toll free 1-888-675-8886 or 416-675-8886.
Yes. You can refund any credit card and Interac Online deposits made online. Sign-into your HPIbet account – go to MY HPIbet – select My Transactions - Deposit/Withdrawal. From here you can refund up to 60 days of online transactions by clicking REFUND next to the transaction amount. Note: It may take 3 to 4 business days for the refund amount to show up on your banks systems. This processing time is varies by bank.
Electronic Funds Transfer allows you to return a specified amount to a pre-registered bank account through HPIbet. To register your bank account for EFT, sign-into your HPIbet account – go to MY HPIbet – select Deposit/Withdrawal. Click EFT Withdrawal, and from here click EFT setup.
Enter your Bank Code, Account No. and Transit No in the corresponding boxes. Within 3 business days a small deposit will be made to your bank account. This amount will need to be confirmed to activate EFT on your HPIbet Account.
To withdraw funds you can visit the HPIbet West Express or HPIbet Player Services booth at Woodbine Racetrack (9am to 11pm), Hastings Racecourse (9am to 9pm Monday to Saturday and 9am to 8pm Sundays), Fraser Downs (Live Racing Only) Western Fair (Live Racing 5:30pm to 11pm) or Century Mile (9:30am to Last race). You must present Government Issue Photo ID along with a signed withdrawal slip to receive your cash. Requests in excess of $1000 will require 24 hours notice.
Yes you can. Withdrawals can be made with your HPIbet account card at any self-serve terminal in the following areas: WEG (Woodbine, Mohawk, Greenwood, Flamboro, Georgian, Grand River, Clinton, Hanover and Champions teletheatre locations), Alberta (Century Downs and Century Bets! OTB, Century Mile and century Mile OTB), BC (Hastings Park, Fraser Downs and TBCTeletheatres).
Please note: Account Card functionality may differ between home market areas depending on Tote providers. For more information regarding your HPIbet Account Card functionality please contact an HPIbet Representative (locally) at 416-675-8886 or 1-888-675-8886. Vouchers can be cashed with any mutual teller in the same tote in which the voucher was issued. Please note that vouchers exceeding $1000CDN cannot be honored at any Champions Teletheatre or exceeding $800CDN at any B.C. area TBC Teletheatre. Please redeem vouchers in excess of the amount listed above at a racetrack location and not that of a Teletheatre.
To withdraw funds from your HPIbet account when you are unable to visit the racetrack, please send a written request, which can be mailed to: HPIbet 555 Rexdale Blvd. Toronto, ON M9W 5L2; faxed 416-213-2130 or scanned and emailed to us at support@HPIbet.com. Your letter should include your name, date, HPIbet account number, the dollar amount for withdrawal and a signature. Please verify in your request the address you would like the cheque mailed to or the pre-registered credit card you would like the money returned to. We can issue a cheque for any amount over $50. In addition, you may ask to keep the letter on file for any future withdrawals by including on the written request the following: "Please keep on file for future verbal withdrawal requests".
Your rewards point balance is updated approximately every 20 minutes.
Yes, your balance will be adjusted accordingly.
For full details on the HPIbet Rewards program and prize list please contact the HPIbet Support Centre and ask to speak with a Rewards Centre representative. There is no time limit for using your points.
The information below is meant as a general guideline for Rewards eligibility as there are some exceptions to the rules listed below. Please call the HPIbet Support Centre if you have any questions regarding your eligibility.
To earn HPIbet Reward points and TOAs from IVR or online wagers, the customer must have an HPIbet account and reside in one of the following Home Market Areas (HMAs) as defined by the Canadian Pari-mutuel Association (CPMA):
· British Columbia
To verify your Home Market Areas please call the HPIbet Support Centre at 1-888-675-8886 or 416-675-8886.
With some exceptions, any customer, regardless of where they reside, may earn Rewards points and TOAs when visiting one of the racetracks or teletheatres associated with the Home Market Areas listed above when using their HPIbet account.
This is for security reasons. If there is no user activity within the site you will be automatically logged out after 60 minutes. This is for the protection of members who inadvertently leave their PC unattended while the HPIBET site is running.
Yes. After three failed login attempts the system will automatically disable your HPIbet account. This is to protect your account from unauthorized access. If you have forgotten your Username, Password or Wagering Pin, or if your account has been disabled, please call the HPIbet Support Centre at 1-888-675-8886 or 416-675-8886
Yes. HPIbet is a fully responsive designed site. Your tablet and/or mobile device must be able to run HTML5 content, the latest Operating System with the latest Browser version in order for you to enjoy the full experience of HPIbet.com
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